Refund Policy

1. When a refund is possible

A purchase can be refunded when all of these are true:

• you ask within 3 calendar days of the successful payment;
• you have used no more than 1% of the credits included in that purchase;
• you give us enough order and account details to find the payment.

2. When a refund is not possible

Unless the law where you live says otherwise, we do not refund:

• requests made more than 3 days after payment;
• purchases where more than 1% of the credits have been used, including credits spent creating or using custom voices;
• free, bonus or promotional credits;
• accounts closed for breaking the terms of service, including cloning a voice without consent.

3. How to ask

Email us from the address on your VocaTTS account with the subject “Refund request”. Include the order ID, payment date, plan, payment method (card, PayPal or SePay) and a short reason. Never send card numbers or passwords.

4. What happens next

We check the order and credit usage and reply by email, usually within two business days. Approved card and PayPal refunds go back through PayPal to the card or PayPal account you paid with. Approved SePay payments are returned by bank transfer to the account that paid, so we may ask you to confirm the account details. Credits from a refunded purchase are removed.

5. Double charges and failed top-ups

If you were charged twice, did not authorise a payment, or paid but did not receive credits, contact us straight away. These cases are handled separately from the rules above. Please contact us before opening a dispute with PayPal or your bank so we can fix it quickly.